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FAQ

What are your hours?

We are open Monday-Friday, 8:30-6:00 and Saturdays, 10:30-3:00.

What are your shipping methods?

We ship via USPS, UPS, SMS messenger services, and Thatcher Less Express.

What insurance plans do you offer?

We are a VSP and Eyemed authorized laboratory as well as a VBA lab partner.

Are you involved with any Doctors Groups?

Yes, 21st is a provider for Vision Source, IDOC, Perc, IVA. We are also members of Block, Villavecchia and Combine buying groups.

Does your Customer Service speak other languages?

Yes, we have customer service representatives that speak Spanish too!

Do you do Frame Repair?

Yes, we offer Quick Care Frame Repair! More information here.

Do you carry stock lenses?

Yes, we carry an extensive stock inventory of premium branded and private label finished lenses.

  • Customers
  • Customer Home
  • Online Ordering
  • Education & Training
  • News & Events
  • Redo Request
  • Customer Payments
  • Order Supplies
  • Account Application
  • Registration & LogIn
  • Products
  • Announcements
  • Our Products
  • Premium Brands
  • New Products
  • Ambiance
  • Stock Lenses
  • Lab Services
  • Our Lab
  • No Glare
  • Digital Processing
  • Varilux X Series
  • Frame Repair
  • Company
  • About Us
  • Sales
  • Staff
  • FAQ
  • Video FAQ
  • Newsletter
  • Policies
  • Document Center

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